Privacy Policy

1. Business Details

• Legal Name: Urban Loft
• Trading Name: Arqo Studio
• Business Type: Sole Proprietorship
• GSTIN: 08ABPPJ4344Q1ZX
• Registered Address: 101/62 Lajpat Marg, Meera Marg, Mansarovar, Jaipur, Rajasthan, India
• Email: hello@arqostudio.com
• Website: arqostudio.com

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Information You Provide Directly

When you contact us, submit an enquiry, request information, or book a call, we may collect:

• Name
• Email address
• Phone number
• Company or business name
• Website or social media profiles
• Information about your business
• Information about your marketing or creative requirements
• Project requirements and preferences
• Any other information you voluntarily provide in a form, email, message, or consultation

Please do not provide sensitive personal information unless it is specifically requested and necessary for the service.

B. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate location derived from IP address
• Date and time of visits
• Website interactions and engagement information
• Other technical information made available by your browser or device

This information may be collected through cookies, pixels, analytics tools, tags, and similar technologies.

C. Marketing and Tracking Information

We may collect information about how you arrive at and interact with our Website, including:

• UTM parameters
• Campaign source
• Campaign name
• Referral information
• Advertising interactions
• Website conversion events

3. How We Use Your Information

• Responding to enquiries and requests
• Communicating with prospective and existing clients
• Understanding your business and project requirements
• Scheduling and managing consultations or meetings
• Providing our services
• Preparing proposals, quotations, and agreements
• Delivering project-related communications
• Improving our Website, services, and user experience
• Understanding Website traffic and usage
• Measuring marketing and advertising performance
• Running and improving advertising campaigns
• Preventing fraud, abuse, spam, or other misuse
• Maintaining the security of our Website and systems
• Complying with applicable legal, regulatory, accounting, and tax requirements
• Protecting our rights and legitimate business interests

4. Legal Basis and Consent

Where applicable law requires consent for the collection or processing of personal information, we will seek consent in an appropriate manner.

You may withdraw consent where applicable by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Certain information may also be processed where necessary to provide a service you have requested, comply with legal obligations, protect our legitimate interests, or for other purposes permitted by applicable law.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to provide functionality, understand Website usage, measure marketing performance, and improve our services.

• Essential or functional cookies
• Analytics technologies
• Advertising or marketing pixels
• Conversion tracking technologies
• Session and performance technologies

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some Website functionality.

6. Third-Party Services

We may use third-party service providers to operate and improve our Website and business, including hosting, analytics, advertising measurement, form collection, scheduling (Cal.com), email communication, and payment processing.

These providers may process information on our behalf or independently according to their own terms and privacy policies.

7. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with third parties where reasonably necessary for operating our business and providing services, including technology providers, hosting providers, analytics, and legal or governmental authorities where required by law.

8. International Data Transfers

Because we work with clients internationally and use technology providers that may operate in different countries, your information may be processed or stored outside India with appropriate safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing requested services, maintaining business records, and complying with statutory obligations.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, or destruction.

11. Your Rights

Depending on applicable law, you may have rights including:

• Requesting access to personal data processed about you
• Requesting correction or deletion of inaccurate information
• Withdrawing consent for processing
• Raising a grievance regarding the processing of your personal information

12. Marketing Communications

You may opt out of non-essential marketing communications at any time by contacting us or using an unsubscribe link.

13. Children's Privacy

Our Website and services are intended for businesses and general audiences and are not directed toward children.

14. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third parties.

15. Business Communications & Client Information

If you become a client of Arqo Studio, we process information necessary to manage the business relationship in accordance with applicable agreements.

16. Portfolio and Marketing Use

As stated in our Terms of Service, Arqo Studio may use completed work for portfolio and marketing purposes unless agreed otherwise in writing.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be reflected with the revised date at the top of the page.

18. Contact Us

For any questions or privacy-related requests:

Urban Loft (Arqo Studio)
101/62 Lajpat Marg, Meera Marg, Mansarovar, Jaipur, Rajasthan, India
Email: hello@arqostudio.com